Unit Knowledge Guide-BSBOPS304 Deliver and monitor a service to customers EAL procedures and programs to meet

procedures and programs to meet legislative requirements Elective units BSBWRT401 Write complex documents BSBSUS401 Implement and monitor environmentally sustainable work practices BSBRES411 Analyse and present research information BSBPMG522 Undertake project work BSBITU402 Develop and use complex spreadsheets BSBFIA412 Report on financial activity BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBCUS402 Address customer needs If you require RPL Kits with comprehensive benchmarking

Units of competency CHCPRT002 Support the rights and safety of children and young people CHCCOM002 Use communication to build relationships CHCCCS016 Respond to client needs CHCCCS014 Provide brief interventions If you require RPL Kits with comprehensive benchmarking

wheel and rim assembly applications If you require RPL Kits with comprehensive benchmarking

or for future pathways to Bachelor and Master programs at university level

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD201 Develop drawing skills to communicate ideas CUAPPR301 Produce creative work CUARES301 Apply knowledge of history and theory to own arts practice Elective Units BSBCRT101 Apply critical thinking techniques BSBCRT301 Develop and extend critical and creative thinking skills BSBDES201 Follow a design process CUAANM302 Create 3D digital animations BSBADM311 Maintain business resources BSBDIV301 Work effectively with diversity BSBFIA301 Maintain financial records BSBINN301 Promote innovation in a team environment If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-BSBOPS304 Deliver and monitor a service to customers EAL procedures and programs to meetOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner