Unit Knowledge Guide-ICTSAS520 Develop detailed test plans CRICOS Policies and Procedures Core units BSBLDR411 Demonstrate leadership

Core units BSBLDR411 Demonstrate leadership in the workplace BSBOPS402 Coordinate business operational plans BSBWHS411 Implement and monitor WHS policies

Core units BSBPEF501 Manage personal and professional development FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSSAM411 Sell financial products and services Elective units BSBESB401 Research and develop business plans BSBOPS304 Deliver and monitor a service to customers BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities If you require RPL Kits with comprehensive benchmarking

Units of competency RIIERR203D Escape from hazardous situations unaided RIIWHS201D Work safely and follow WHS policies and procedures RIIRIS201D Conduct local risk control RIIERR205D Apply initial response First Aid RIICOM201D Communicate in the workplace RIIGOV201D Comply with site work processes/procedures If you require RPL Kits with comprehensive benchmarking

Core units BSBCUE301 Use multiple information systems BSBCUE307 Work effectively in customer engagement BSBCUE309 Develop product and service knowledge for customer engagement operation BSBCUS301 Deliver and monitor a service to customers Elective units BSBITU307 Develop keyboarding speed and accuracy Group A BSBWOR301 Organise personal work priorities and development Group A BSBWHS201 Contribute to health and safety of self and others Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBMGT402 Implement operational plan Group B BSBWOR203 Work effectively with others Group B ICTSAS305 Provide ICT advice to clients Group B BSBITU213 Use digital technologies to communicate remotely Group A If you require RPL Kits with comprehensive benchmarking

Units of competency HLTAUD002 Conduct play audiometry HLTAUD003 Assess and respond to occupational noise risk HLTAUD001 Assess hearing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-ICTSAS520 Develop detailed test plans CRICOS Policies and Procedures Core units BSBLDR411 Demonstrate leadershipOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner