Learner Resources-PSPSS00045 Public Sector Fundamentals Skill Set CUA Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems If you require RPL Kits with comprehensive benchmarking

Units of competency AURETU007 Overhaul air conditioning and HVAC system compressors AURETU001 Install air conditioning systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURHTQ102 Diagnose and repair heavy commercial vehicle final drive assemblies AURHTX101 Diagnose and repair heavy vehicle manual transmissions AURHTQ103 Diagnose and repair heavy vehicle drive shafts AURTTX008 Overhaul manual transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPCEL2009 Carry out transfer operations FBPCEL3001 Handle and store spirits BSBWHS301 Maintain workplace safety If you require RPL Kits with comprehensive benchmarking

procedures etc) are included to ensure that assessments are consistent and based on the Principles of Assessment and Rules of Evidence

Learner Resources-PSPSS00045 Public Sector Fundamentals Skill Set CUA Core units SIRWSLS004 Optimise customerOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all