Learner Resources-HLT21015 Certificate II in Medical Service First Response MSL Core units FNSCUS403 Deliver a

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services If you require RPL Kits with comprehensive benchmarking

Units of competency ICPPTD304 Apply problem solving techniques to 3D printing maintenance and operation BSBIPR401 Use and respect copyright ICPPTD301 Manipulate 3D files in preparation for 3D printing ICPPTD302 Set up and produce 3D prints ICPPTD303 Set up and produce 3D scans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRRFSA001 Handle food safely in a retail environment FBPFST4014 Apply sensory analysis in food and/or beverage production FBPTEC4003 Control food contamination and spoilage FBPPPL4008 Prepare and present artisan food and/or beverages If you require RPL Kits with comprehensive benchmarking

refit and adjust bicycle accessories Elective Units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information AURAFA103 Communicate effectively in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURAFA105 Write routine texts in an automotive workplace AURAKA002 Adapt work processes to new technologies in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURAMA102 Communicate business information in an automotive workplace AURAQA001 Contribute to quality work outcomes in an automotive workplace AURAQA002 Inspect technical quality of work in an automotive workplace AURAQA003 Maintain quality processes in an automotive workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

service and maintain variable refrigerant flow air conditioning systems UEERA0056 Monitor and adjust refrigeration energy management systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-HLT21015 Certificate II in Medical Service First Response MSL Core units FNSCUS403 Deliver aOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all