Class Activity Book-VU22615 Investigate issues in the Australian environment RTO Policies and Procedures Core units CHCCOM001 Provide first

Core units CHCCOM001 Provide first point of contact CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS001 Participate in workplace health and safety BSBWOR202 Organise and complete daily work activities Elective units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety HLTAID010 Provide basic emergency life support HLTINF006 Apply basic principles and practices of infection prevention and control CHCCDE019 Work within a community development framework If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) If you require RPL Kits with comprehensive benchmarking

select and induct staff SITXCCS008 Develop and manage quality customer service practices If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXECM003 Design an ecommerce site SIRXMKT007 Develop a digital marketing plan SIRXMKT006 Develop a social media strategy SIRXCEG007 Develop online customer service standards SIRXSTR001 Develop an ecommerce strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

diseases and disorders AHCPCM204 Recognise plants AHCPMG201 Treat weeds AHCPMG202 Treat plant

Class Activity Book-VU22615 Investigate issues in the Australian environment RTO Policies and Procedures Core units CHCCOM001 Provide firstOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the