Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Compliance Resources ethics and privacy policies in

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTCLD301 Evaluate characteristics of cloud computing solutions and services ICTCLD401 Configure cloud services ICTSAS308 Run standard diagnostic tests Group E ICTSAS309 Maintain and repair ICT equipment and software Group E ICTICT309 Create ICT user documentation Group F ICTPRG430 Apply introductory object-oriented language skills Group H Additional Electives CUADIG201 Maintain interactive content Group D BSBITU211 Produce digital text documents Group E If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXHRM002 Maintain employee relations SIRXHRM001 Recruit

implement and use ICT-based educational platforms TAEDEL802 Use e-learning with social media TAELED801 Design pedagogy for e-learning Electives TAELED803 Implement improved learning practice BSBRES801 Initiate and lead applied research If you require RPL Kits with comprehensive benchmarking

Fully mapped to training package requirements

Units of competency MSL973022 Conduct laboratory-based acceptance tests for construction materials RIISTD401 Monitor quarry laboratory operations and the quality of results MSL952001 Collect routine site samples If you require RPL Kits with comprehensive benchmarking

Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Compliance Resources ethics and privacy policies inOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce