Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices FNS Units of competency AHCCFP301 Identify

Units of competency AHCCFP301 Identify the effects of climate change as a factor in land management AHCWRK209 Participate in environmentally sustainable work practices AHCWRK205 Participate in workplace communications AHCWRK204 Work effectively in the industry If you require RPL Kits with comprehensive benchmarking

operate and troubleshoot a small enterprise branch network ICTNWK420 Install and configure virtual machines ICTTEN416 Install

Core units BSBPEF402 Develop personal work priorities CUAIND311 Work effectively in the creative arts industry CUAMWB401 Develop and implement own self-care plan in the creative industries CUAWHS312 Apply work health and safety practices Elective units CUAANM301 Create 2D digital animations CUAANM302 Create 3D digital animations CUAANM313 Create 3D digital models CUADIG412 Design user interfaces CUADIG413 Create user interfaces CUADIG414 Write and apply scripting language in authoring CUAPPM417 Create storyboards BSBTWK301 Use inclusive work practices BSBWHS411 Implement and monitor WHS policies

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Core units BSBSUS501 Develop workplace policy and procedures for sustainability BSBWHS501 Ensure a safe workplace ICTICT509 Gather data to identify business requirements ICTICT517 Match ICT needs with the strategic direction of the organisat Elective Units ICTNWK502 Implement secure encryption technologies Group A ICTNWK503 Install and maintain valid authentication processes Group A ICTNWK504 Design and implement an integrated server solution Group A ICTNWK505 Design

Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices FNS Units of competency AHCCFP301 IdentifyOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner