SCORM Compliant Package-AMPLDR404 Manage own work performance and development TLI engaging and compliant classroom or

engaging and compliant classroom or webinar delivery of the qualification/unit

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

procedures and flow chart diagrams for your RTO

Each LLND Kit includes a qualification-specific assessment designed to evaluate the four foundational skill domains - Language

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPHAR3228 Operate loader FWPCOR2203 Follow environmental care procedures HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-AMPLDR404 Manage own work performance and development TLI engaging and compliant classroom or* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.