Self-Study Guide-SITHCCC001 Use food preparation equipment Ready for Sale aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CUASOU412 Manage audio input sources CUASOU303 Repair and maintain audio equipment CUASOU308 Install and disassemble audio equipment CUAWHS312 Apply work health and safety practices CUASOU421 Mix audio for live productions CUASOU414 Manage wireless audio operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry Elective Units CPCCBL3016* Construct battered masonry walls and piers CPCCBL3017* Carry out tuck pointing and repointing to masonry CPCCST3017* Construct stone arches CPCCST3019* Lay stonemasonry stairs CPCCST3021* Restore stone work CPCCST3023 Apply drawing principles to stonemasonry CPCCST3024* Apply conservation principles and practices to heritage stonework CPCCST3025* Carry out basic stonemasonry demolition CPCCST2001* Prepare for stonemasonry construction process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core Units AHCLSK234 Apply animal welfare principles to handling and husbandry of livestock AHCSHG211 Crutch sheep AHCSHG213 Shear sheep to novice level AHCSHG215 Grind combs and cutters for machine shearing AHCSHG216 Prepare handpieces and downtubes for machine shearing AHCSHG217 Undertake basic shearing and crutching AHCWHS202 Participate in workplace health and safety processes Elective Units AHCWRK211 Participate in environmentally sustainable work practices AHCWRK212 Work effectively in industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP200 Achieve work outcomes MSMSUP210 Process and record information MSMWHS200 Work safely Elective units PMAOPS600 Modify plant PMAOPS601 Debottleneck plant MSMOPS601 Design equipment and system modifications MSS405015 Manage relationships with non-customer external organisations MSS405084 Manage people relationships MSS405016 Manage workplace learning MSMWHS503 Maintain WHS management system MSMWHS510 Manage risk PMAOMIR512 Establish incident response preparedness and response systems MSMENV472 Implement and monitor environmentally sustainable work practices MSL954004 Obtain representative samples in accordance with a sampling plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SITHCCC001 Use food preparation equipment Ready for Sale aggressive or abusive customers SIRXCEG009Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the