SCORM Compliant Package-VU21475 Give and respond to a wide range of oral presentations and instructions TAE Units of competency SIRXCEG002 Assist

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

diagnose and rectify faults ICTTEN409 Commission an electronic system ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN312 Install telecommunications network equipment If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units BSBTEC201 Use business software applications ICTICT219 Interact and resolve queries with ICT clients ICTICT314 Connect internal hardware components (c) ICTSAS308 Run standard diagnostic tests (c) ICTICT303 Connect internal hardware components ICTICT310 Identify and use industry specific technologies If you require RPL Kits with comprehensive benchmarking

Units of competency HLTAHA024 Work within a community rehabilitation environment HLTAHA004 Support client independence and community participation If you require RPL Kits with comprehensive benchmarking

engineering or related environment MEM30012A Apply mathematical techniques in a manufacturing

SCORM Compliant Package-VU21475 Give and respond to a wide range of oral presentations and instructions TAE Units of competency SIRXCEG002 Assist* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.