Self-Study Guide-SITXCCS015 Enhance customer service experiences Ready for sale Core units BSBINM401 Implement workplace

Core units BSBINM401 Implement workplace information system BSBWHS401 Implement and monitor WHS policies

Core units BSBTEC302 Design and produce spreadsheets FNSACC321 Process financial transactions and extract interim reports FNSACC322 Administer subsidiary accounts and ledgers FNSACC412 Prepare operational budgets FNSACC414 Prepare financial statements for non-reporting entities FNSACC418 Work effectively in the accounting and bookkeeping industry FNSACC421 Prepare financial reports FNSACC426 Set up and operate computerised accounting systems FNSTPB411 Complete business activity and instalment activity statements FNSTPB412 Establish and maintain payroll systems Elective units FNSACC405 Maintain inventory records FNSACC407 Produce job costing information FNSACC411 Process business tax requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)

evaluate and control food safety hazards FBPPPL3003 Participate in improvement processes FBPPPL4007 Manage internal audits FBPTEC4001 Determine handling processes for perishable food items FBPTEC4002 Apply principles of food packaging FBPTEC4004 Apply basic process engineering principles to food processing FBPTEC4005 Apply an understanding of food additives FBPTEC4006 Apply an understanding of legal requirements of food production FBPTEC4008 Participate in product recalls * We can develop additional elective units that are not listed on request (Please contact us for further information)

charge and replace batteries and jump-start vehicles AURSAA001 Process customer complaints in an automotive workplace AURSCA101 Select and supply automotive parts and products AURSCA104 Carry out cash and non-cash payment operations AURVTA001 Prepare vehicles for customer use AURVTG008 Cut and process vehicle and machinery flat laminated glass AURVTG011 Install side vehicle windows * We can develop additional elective units that are not listed on request (Please contact us for further information)

highly familiar factual texts Numeracy (2) VU23577 Recognise and use numbers and money from 50 to 100 for highly familiar activities VU23578 Recognise and use time in highly familiar situations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SITXCCS015 Enhance customer service experiences Ready for sale Core units BSBINM401 Implement workplaceOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the