Learning and Assessment Kit-TLII5018 Manage customer service AUR Core units CHCCCS016 Respond to

Core units CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units CHCADV001 Facilitate the interests and rights of clients CHCCCS005 Conduct individual assessments CHCCCS009 Facilitate responsible behaviour CHCCCS019 Recognise and respond to crisis situations CHCCCS017 Provide loss and grief support CHCCCS031 Provide individualised support CHCCCS038 Facilitate the empowerment of people receiving support If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD301 Produce drawings to communicate ideas CUAPPR401 Realise a creative project CUAPPR404 Develop self as artist CUAPPR405 Develop and discuss ideas for own creative work CUARES403 Research history and theory to inform own arts practice Elective Units BSBCRT301 Develop and extend critical and creative thinking skills BSBCRT401 Articulate

health and environment policies and procedures FWPCOR3202 Conduct quality and product care procedures FWPCOR3204 Visually assess materials Elective units FWPCOT3276 Sharpen cutters using a straight knife grinder FWPCOT3277 Sharpen cutters in head using a profile knife grinder FWPCOT3278 Sharpen cutters in head using a straight knife grinder TLIC3004 Drive heavy rigid vehicle TLIC3005 Drive heavy combination vehicle FWPCOT4211 Monitor stock control procedures TLIA0015 Organise receival and despatch operations If you require RPL Kits with comprehensive benchmarking

CPCCCA3004A Construct wall frames

Learning and Assessment Kit-TLII5018 Manage customer service AUR Core units CHCCCS016 Respond toOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to