Learning and Assessment Kit-TAEDES512 Design and develop print-based learning resources DEF Units of competency SIRXCEG002 Assist

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

configure and secure a small office or home office network * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTGAM301 Apply simple modelling techniques ICTGAM302 Design and apply simple textures to digital art CUADIG304 Create visual design components If you require RPL Kits with comprehensive benchmarking

engineering or related environment MSS402051A Apply quality standards MSAENV272B Participate in environmentally sustainable work practices Elective units AUM4003A Interpret customer requirements LMTGN4002A Participate in product engineering MEM12024A Perform computations MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM30031A Operate computer-aided design (CAD) systems to produce basic drawing elements MEM30032A Produce basic engineering drawings MEM30033A Use computer-aided design (CAD) to create and display 3-D models If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-TAEDES512 Design and develop print-based learning resources DEF Units of competency SIRXCEG002 AssistOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to