PowerPoint-SIRXCEG004 Create a customer-centric culture Training and Assessment Strategy build and test a network

build and test a network server Group A ICTNWK511 Manage network security Group A ICTPRG502 Manage a project using software management tools Group B ICTPRG503 Debug and monitor applications Group B ICTSAD501 Model data objects Group B ICTICT501 Research and review hardware technology options for organisations Group C ICTICT502 Develop detailed component specifications from project specifications Group C ICTSAS517 Use network tools Group C ICTSAS518 Install and upgrade operating systems Group C ICTWEB411 Produce basic client-side script for dynamic web pages Group D ICTWEB501 Build a dynamic website Group D ICTWEB502 Create dynamic web pages Group D ICTWEB503 Create web-based programs Group D Additional electives ICTWEB505 Develop complex web page layouts Group D ICTPMG501 Manage ICT projects Group F ICTICT604 Identify and implement business innovation ICTDBS501 Monitor and improve knowledge management system ICTICT605 Implement a knowledge management strategy ICTICT608 Interact with clients on a business level If you require RPL Kits with comprehensive benchmarking

induct and support volunteers CHCVOL004 Manage volunteer workforce development BSBLDR403 Lead team effectiveness HLTWHS003 Maintain work health and safety Electives CHCAGE009 Provide services for older people CHCAOD001 Work in an alcohol and other drugs context CHCCCS007 Develop and implement service programs CHCCCS019 Recognise and respond to crisis situations If you require RPL Kits with comprehensive benchmarking

Core units BSBSUS211 Participate in sustainable work practices BSBTEC202 Use digital technologies to communicate in a work environment BSBWHS211 Contribute to the health and safety of self and others ICTICT213 Use computer operating systems and hardware ICTICT214 Operate application software packages ICTICT215 Operate digital media technology packages Elective units ICTICT207 Integrate commercial computing packages

Please note that only six electives can be chosen

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

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