RPL Kit-ICTICT219 Interact and resolve queries with ICT clients MSS Our learner and assessment resources

Our learner and assessment resources have been aligned to learner cohorts

communicate and search securely on the internet ICTICT104 Use digital devices Elective units ICTICT105 Operate spreadsheet applications ICTICT106 Operate presentation packages Additional electives BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices If you require RPL Kits with comprehensive benchmarking

ethics and privacy in an ICT environment ICTICT401 Determine and confirm client business requirements ICTICT408 Create technical documentation ICTSAS307 Install

CPCCCA3002A Carry out setting out

All purchasers agree to CAQA’s Licence Agreement prior to download or delivery

RPL Kit-ICTICT219 Interact and resolve queries with ICT clients MSS Our learner and assessment resourcesOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information