Self-Study Guide-CPPCMN3004 Respond to enquiries and complaints Training and Assessment Strategy maintain and modify customer premises

maintain and modify customer premises communications cabling: ACMA Restricted Rule ICTTEN202 Use hand and power tools ICTCMP203 Perform restricted customer premises broadband cabling work: ACMA Restricted Rule * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FNSFMK505 Comply with financial services regulation and industry codes of practice FNSINC502 Assess financial products and services vulnerability to money laundering and terrorism financing FNSRSK502 Assess risks * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBINS401 Analyse and present research information BSBOPS306 Record stakeholder interactions * We can develop additional elective units that are not listed on request (Please contact us for further information)

assemble and install timber external stairs CPCCCA3017 Install exterior cladding CPCCCA3024 Install lining

Units of competency BSBCRT402 Collaborate in a creative process SIRXQUA001A Develop innovative ideas at work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-CPPCMN3004 Respond to enquiries and complaints Training and Assessment Strategy maintain and modify customer premisesOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the