SCORM Compliant Package-CHCDIS002 Follow established person-centred behaviour supports AUR Units of competency BSBTEC301 Design

Units of competency BSBTEC301 Design and produce business documents BSBTEC302 Design and produce spreadsheets BSBTEC203 Research using the internet BSBTEC303 Create electronic presentations If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide

Guidance for interpreting responses and identifying LLND support needs

Units of competency ICTNWK605 Design and configure secure integrated wireless systems ICTNWK606 Implement voice applications over secure wireless networks ICTNWK620 Design and implement wireless network security If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-CHCDIS002 Follow established person-centred behaviour supports AUR Units of competency BSBTEC301 Design* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.