Self-Study Guide-ICTSAS312 Provide basic system administration RII Core Units AURACA003 Build customer

Core Units AURACA003 Build customer relations in an automotive workplace AURAEA004 Manage environmental and sustainability best practice in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace BSBSMB407 Manage a small team BSBWHS401 Implement and monitor WHS policies

and compliance obligations under ASQA Practice Guides

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CPCCLRG4001 Licence to perform rigging advanced level CUASTA412 Install and uninstall specialist staging equipment CUAWHS312 Apply work health and safety practices RIIWHS204E Work safely at heights CPCCWHS2001 Apply WHS requirements

Core units AVIF0023 Apply aircraft safety procedures AVIF0038 Undertake aircraft underwater escape and survival AVIF0040 Employ fatigue risk management practices in an aviation workplace AVIF0041 Maintain the safety of people and aircraft AVIF0042 Respond to abnormal and emergency situations in an aircraft AVIW0025 Complete aircraft and flight equipment pre- and post-flight actions AVIZ0003 Maintain basic situational awareness in an aviation workplace PUAFIR209 Work safely around aircraft Electives AVIW0024 Perform down the wire duties AVIW0026 Conduct night vision imaging system operations HLTAID011 Provide First Aid TLIA1001 Secure cargo TLID0021 Handle dangerous goods/hazardous substances * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and evaluate an incident response plan ICTSAS526 Review and update disaster recovery and contingency plans ICTSAS530 Use network tools Group N ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Self-Study Guide-ICTSAS312 Provide basic system administration RII Core Units AURACA003 Build customerOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the