Learner Resources-SIT20116 Certificate II in Tourism 22477VIC aggressive or abusive customers SITXINV006

aggressive or abusive customers SITXINV006 Receive

Core units BSBPEF402 Develop personal work priorities CUAIND311 Work effectively in the creative arts industry CUAMWB401 Develop and implement own self-care plan in the creative industries CUAWHS312 Apply work health and safety practices Elective units CUAANM301 Create 2D digital animations CUAANM302 Create 3D digital animations CUAANM313 Create 3D digital models CUADIG412 Design user interfaces CUADIG413 Create user interfaces CUADIG414 Write and apply scripting language in authoring CUAPPM417 Create storyboards BSBTWK301 Use inclusive work practices BSBWHS411 Implement and monitor WHS policies

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely MSMSUP210 Process and record information MSS402051 Apply quality standards Elective units MEM03001B Perform manual production assembly MEM03006B Set assembly stations MEM09002B Interpret technical drawing MEM09204A Produce basic engineering detail drawings MEM11005B Pick and process order FWPCOT2238 Cut materials with a hand-held chainsaw HLTAID003 Provide first aid MSTGN3009 Coordinate work of team or section MEM13003B Work safely with industrial chemicals and materials MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

Units of competency FBPBPG3004 Operate the bottle sealing process FBPBPG3007 Perform packaging equipment changeover BSBWHS311 Assist with maintaining workplace safety FBPFSY2002 Apply food safety procedures FBPOPR2068 Operate a process control interface FBPBPG3001 Operate the bottle filling process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCIRG346 Operate pressurised irrigation systems AHCMOM304 Operate machinery and equipment AHCPCM306 Provide information on plants and their culture AHCPGD307 Implement a plant establishment program AHCPGD309 Perform specialist amenity pruning AHCPGD310 Implement a landscape maintenance program AHCPMG301 Control weeds AHCPMG302 Control plant pests

Learner Resources-SIT20116 Certificate II in Tourism 22477VIC aggressive or abusive customers SITXINV006Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all