Assessment Kit-AHC40924 Certificate IV in Conservation and Ecosystem Management Graduate Diploma aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCLSK505 Develop production plans for livestock AHCORG402 Manage organic livestock production AHCORG403 Manage organic soil improvement AHCAGB501 Develop climate risk management strategies If you require RPL Kits with comprehensive benchmarking

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS031 Provide individualised support CHCCCS038 Facilitate the empowerment of people receiving support CHCCCS040 Support independence and wellbeing CHCCCS041 Recognise healthy body systems CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTINF006 Apply basic principles and practices of infection prevention and control HLTWHS002 Follow safe work practices for direct client care Elective units CHCAGE011 Provide support to people living with dementia CHCAGE013 Work effectively in aged care CHCPAL003 Deliver care services using a palliative approach CHCDIS011 Contribute to ongoing skills development using a strengths-based approach CHCDIS012 Support community participation and social inclusion CHCDIS020 Work effectively in disability support If you require RPL Kits with comprehensive benchmarking

replace and program electrical and electronic units and assemblies AURETR125 Test

Assessment Kit-AHC40924 Certificate IV in Conservation and Ecosystem Management Graduate Diploma aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of