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Self-Study Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers New Unit Detailed assessor guides

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Detailed assessor guides

Core units BSITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units BSBSUS401 Implement and monitor environmentally sustainable work practices SITXHRM002 Roster staff SITXFIN003 Manage finances within a budget BSBCMM401 Make a presentation * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry MEM15001B Perform basic statistical quality control MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

Units of competency BSBHRM528 Coordinate remuneration and employee benefits BSBHRM527 Coordinate human resource functions and processes BSBHRM526 Manage payroll BSBHRM522 Manage employee and industrial relations BSBHRM525 Manage recruitment and onboarding If you require RPL Kits with comprehensive benchmarking

Units of competency AHCPMG409 Implement a pest management plan AHCPMG306 Determine pest control techniques AHCPMG413 Define the pest problem BSBPMG418 Apply project stakeholder engagement techniques AHCPMG412 Develop a pest management plan If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers New Unit Detailed assessor guidesOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the

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