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Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units BSBWHS401 Implement and monitor WHS policies
aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
Core units AHCWHS102 Work safely AHCWRK102 Maintain the workplace Elective units AHCNSY102 Support nursery work RIISAM203E Use hand and power tools AHCECR101 Support ecological restoration AHCWHS101 Work safely If you require RPL Kits with comprehensive benchmarking
Core units RIIERR201E Conduct fire team operations
Learner Resources-VU22626 Research events in Australian history post 1770 BSB Units of competency SIRXCEG002 AssistOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all
