Assessment Kit-MEM31319 Certificate III in Refrigeration and Air Conditioning TLI Units of competency SIRXCEG002 Assist

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SITHIND006 Source and use information on the hospitality industry SITHIND008 Work effectively in hospitality service SITXCCS014 Provide service to customers SITXCOM007 Show social and cultural sensitivity SITXHRM007 Coach others in job skills SITXWHS005 Participate in safe work practices Elective units SITXFSA005 Use hygienic practices for food safety SIRXSLS001 Sell to the retail customer BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBSUS211 Participate in sustainable work practices BSBFIN302 Maintain financial records SIRXCEG008 Manage disrespectful

Units of competency CUAEVP512 Develop and manage exhibition interpretive strategies CUACNM311 Move and store collection material CUAPRE401 Implement preventive conservation activities CUAEVP412 Design and develop interpretive displays CUAPPR417 Select and prepare creative work for exhibition CUAEVP511 Coordinate installation and dismantling of exhibitions If you require RPL Kits with comprehensive benchmarking

plant and equipment CPCCST3001 Dress and mould stone CPCCST3002 Shape solid stone CPCCST3003 Split stone manually CPCCST3004 Dress stone manually CPCCST3006 Machine stone CPCCST3010 Set out and cut letters in stone CPCCST3022 Carry out profile work CPCCWHS2001 Apply WHS requirements

present and debate ideas BSBCRT402 Collaborate in a creative process BSBCUS402 Address customer needs BSBITU401 Design and develop complex text documents BSBITU404 Produce complex desktop published documents BSBWRT401 Write complex documents CUADIG301 Prepare video assets BSBEBU401 Review and maintain a website * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-MEM31319 Certificate III in Refrigeration and Air Conditioning TLI Units of competency SIRXCEG002 AssistOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of