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Learning and Assessment Kit-SITXCCS016 Develop and manage quality customer service practices Qualification Units of competency AHCORG406 Oversee

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Units of competency AHCORG406 Oversee compliance with an organic certification scheme AHCORG502 Prepare the enterprise for organic certification AHCORG501 Develop an organic management plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in an ICT environment ICTICT517 Match ICT needs with the strategic direction of the organisation ICTNWK529 Install and manage complex ICT networks ICTSUS501 Implement server virtualisation for a sustainable ICT system ICTTEN611 Produce an ICT network architecture design Elective units BSBSUS501 Develop workplace policy and procedures for sustainability ICTICT501 Research and review hardware technology options for organisations ICTICT509 Gather data to identify business requirements ICTNWK502 Implement secure encryption technologies ICTNWK503 Install and maintain valid authentication processes ICTNWK504 Design and implement an integrated server solution ICTNWK505 Design

vertical gardens and green facades AHCPMG301 Control weeds RIIWHS204E Work safely at heights AHCPGD304 Implement a landscape maintenance program If you require RPL Kits with comprehensive benchmarking

Core units BSBTWK502 Manage team effectiveness

Units of competency PSPPCM003 Procure goods and services PSPPCM007 Manage contracts PSPGEN042 Exercise delegations If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-SITXCCS016 Develop and manage quality customer service practices Qualification Units of competency AHCORG406 OverseeOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to

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