SCORM Compliant Package-ICTPRG534 Deploy applications to production environments AHC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURHTB001 Diagnose and repair heavy vehicle air braking systems AURHTX001 Diagnose and repair heavy vehicle manual transmissions AURHTE002 Diagnose and repair heavy vehicle compression ignition engines AURTTA006 Inspect and service hydraulic systems AURETR022 Diagnose and repair vehicle dynamic control systems AURHTQ003 Diagnose and repair heavy vehicle drive shafts AURETR024 Diagnose and repair compression ignition engine management systems AURHTD002 Diagnose and repair heavy commercial vehicle steering systems AURHTD003 Diagnose and repair heavy commercial vehicle suspension systems AURHTZ001 Diagnose and repair heavy vehicle emission control systems AURTTF005 Diagnose and repair engine forced-induction systems AURTTF002 Inspect and service diesel fuel injection systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SHBBCCS001 Advise on beauty products and services SHBBNLS001 Provide manicure and pedicare services SHBBNLS002 Apply gel nail enhancements SHBBNLS003 Apply acrylic nail enhancements SHBBNLS004 Apply nail art SHBBNLS005 Use electric file equipment for nail services SHBBRES001 Research and apply beauty industry information SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXWHS001 Apply safe hygiene

Units of competency SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXLAN001 Conduct basic oral communication in a language other than English If you require RPL Kits with comprehensive benchmarking

Core units AHCWHS401 Maintain work health and safety processes AHCWRK403 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Elective units AHCWRK401 Implement and monitor quality assurance procedures AHCBUS408 Operate within a budget framework AHCBUS517 Monitor and review business performance AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCPCM507 Diagnose plant health problems BSBOPS403 Apply business risk management processes AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-ICTPRG534 Deploy applications to production environments AHC aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.