Learning and Assessment Kit-AMPQUA205 Apply hygiene and sanitation practices FNS Core units BSBESB404 Market new

Core units BSBESB404 Market new business ventures BSBLDR522 Manage people performance BSBLDR602 Provide leadership across the organisation BSBOPS505 Manage organisational customer service BSBSTR601 Manage innovation and continuous improvement FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM611 Monitor performance of financial products and services in meeting client needs FNSSAM612 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBAUD515 Evaluate and review compliance BSBAUD601 Establish and manage compliance management systems BSBLDR601 Lead and manage organisational change BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBSTR602 Develop organisational strategies BSBSUS511 Develop workplace policies and procedures for sustainability If you require RPL Kits with comprehensive benchmarking

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS100 Follow WHS procedures MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFGN2001 Make measurements and calculations Elective units HLTAID003 Apply first aid MSFGG2012 Operate glass freefall rack and table MSFGG2013 Move single glass sheets by mechanical means MSFGG2011 Glaze and reglaze residential windows and doors MSFDG2001 Assemble leadlight and stained glass components CUAACD101 Use basic drawing techniques CUADRA201 Develop drawing skills MSFFM3024 Construct jigs and fixtures * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units CUADIG201 Maintain interactive content CUADIG301 Prepare video assets CUADIG312 Author interactive sequences (c) CUADIG303 Produce and prepare photo images CUADIG304 Create visual design components CUAPOS201 Perform basic vision and sound editing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

Core units BSBCMM401 Make a presentation BSBCRT401 Lead effective workplace relationships BSBMGT407 Apply digital solutions to work processes BSBMKG417 Apply marketing communication across a convergent industry BSBMKG418 Develop and apply knowledge of marketing communication industry Elective units BSBFIA412 Report on Financial Activity BSBADM405 Organise Meetings BSBADV404 Schedule Advertisements BSBMKG413 Promote products and services BSBPRO401 Develop product knowledge BSBWRT401 Write complex documents BSBRES411 Analyse and present research information If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-AMPQUA205 Apply hygiene and sanitation practices FNS Core units BSBESB404 Market newOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to