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Customer Friendly: The Organizational Architecture Of Service,New Braidhill 'Nel NoddingsThe Need For Customer Friendly Organizations Exists Across Fields And Industries. Corporate Leaders Have Long Known The Value Of Customer Support. Even Public Agency Leaders Increasingly Recognize The Need To Offer Better Service To Citizens. This Book Presents The Organizational Architecture Of Customer Friendly Organizations. How Do Some Private Companies And Public Agencies Become Customer Friendlyby Accident Or Design? Academics And Practicing