Disconnected LNPC Some people have argued that

Some people have argued that we should fix the date of Easter each year - to the first or second Sunday in April - so that school term dates

examining the important roles they play in the families whose children they help to raise

Weijia Pan

It was America's political culture that changed

Mentored by Harvey Milk

Disconnected LNPC Some people have argued thatCall center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfaction. Ten years after telecom industry deregulation, management had isolated the largely female workforce in cubicles, imposed quotas to sell products, and installed surveillance systems that tracked every call and keystroke. Debbie J. Goldman explores how call center employees and their union