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ISBN13: 9780936513140
the kind that made them better people
suggestions for writing exercises
who will not suffer you to be tempted above that ye are able
In taking the reader through over 150 instructive examples
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service AUTH-5885380 ISBN13: 9780936513140Are you endlessly trying to improve your employees' customer service skills, but getting so so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly
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