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Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines Veronica Lawlor and numerous feature articles

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and numerous feature articles

fair market value

George Sullivan's eye-opening essays celebrate the special character of Rome's buildings

In the aftermath of battle

"My brethren who dwell familiarly with me

Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines Veronica Lawlor and numerous feature articlesThose who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer's Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises

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